I've just got to say.  I've got 20mb/s (upto) broadband.   However for the past 3 weeks I've got only 300k/s (yes really)  i.e  .3mb/s.

Virgin Media have told me on one call that customer service should have sent me a new modem as my previous unit was not capable of 20mb/s.    Then after cutting me off of this phone call,  told me that I need an engineer to visit and they would not send out a new modem.    Coupled with which they could not get an engineer to me for 2 weeks.

So, sorry chaps.   If you can read this post its a miracle...

Rant over..